On a recent Saturday evening, the hottest day of 2021 for San Francisco, owner Kenny Zhang is behind the counter at Spices, head down, multitasking with a landline tucked between his ear and shoulder while scrolling through an iPad. Zhang doesn’t look up for a solid 5 minutes while he scribbles away phone orders on his pad of paper and confirms digital orders from the likes of DoorDash, Grubhub, Uber Eats. It’s a busy night for business. But that’s how he likes it, especially during a pandemic.
“We’re grateful that our customers helped support our small business. They kept doing phone call [orders] and they couldn’t walk in, but they just stand outside to order in person and wait for the food,” Zhang said.